Test Session Chapter 4 System Troubleshooting (9th Computer and Entrepreneurship)

Multiple Choice Questions 10×1=10

1 What is the first step in the systematic process of troubleshooting?

A Establish a Theory of Probable Cause

B Implement the Solution

C Identify Problem

D Document Findings, Actions, and Outcomes

2 After implementing a solution, what is the next step in the troubleshooting process?

A Document Findings, Actions, and Outcomes

B Test the Theory to Determine the Cause

C Verify Full System Functionality

D Establish a Plan of Action to Resolve the Problem

3 Which symptom most likely indicates a RAM failure?

A Slow internet speed

B Blue Screen of Death (BSOD)

C Printer not responding

D None of these

4 Which action helps prevent tripping hazards in a workspace?

A Using cable ties

B Installing antivirus software

C Upgrading RAM

D Restarting the computer

5 What is the first action to test a theory of a dead laptop battery?

A Plug in the power cord

B Replace the battery

C Open the laptop casing

D Update the OS

6 Which step follows “Implement the Solution” in the troubleshooting process?

A Document findings

B Identify the problem

C Verify system functionality

D None of these

7 What is a sign of impending hard drive failure?

Hint: Hard drives often make unusual noises before failing

A Clicking noises

B Increased Wi-Fi speed

C Keyboard backlight turning on

D None of these

8 Which action resolves a software conflict?

A Uninstalling one conflicting application

B Formatting the hard drive

C Disconnecting the monitor

D Increasing screen resolution

9 Which device is used for physical data backups?

A Cloud storage

B External hard drive

C RAM

D Monitor

10 What improves when upgrading a computer’s RAM?

A Multitasking performance

B Keyboard sensitivity

C Monitor size

D None of these

Short Answer Questions 10×2=20

1 After identifying a problem, what is the next step in troubleshooting, and how does it help in resolving the issue?

ii Why is it necessary to verify full system functionality after implementing a solution?

iii What physical symptom might suggest a failing hard drive?

HDD → Clicking Noises → Failure

iv Why is verifying system functionality critical after resolving an issue?

v What precaution is necessary before replacing a computer’s internal hard drive?

vi How can disorganized cables in a workplace lead to hardware issues?

vii What action confirms that a newly installed component (e.g., RAM) works properly?

viii What characteristic makes a password resistant to brute-force attacks?

ix How does proper cable organization reduce workplace hazards?

x What precaution ensures data safety before installing a major OS update?

Detailed Answer Questions (Answer any 2) 2×10=20

1 Discuss the role of documentation in troubleshooting. How does maintaining records help in resolving future technical issues?

Key Points: Record keeping, Pattern identification, Knowledge transfer, Efficiency improvement

Identify → Document → Analyze → Apply → Record

2 Describe the process of upgrading a computer’s RAM. What precautions should be taken to ensure compatibility and avoid damage?

RAM Upgrade Process

3 Explain how troubleshooting contributes to extending the lifespan of computer equipment. Provide real-world examples.

Examples:
1. Preventive maintenance reduces hardware failure
2. Early problem detection prevents major damage
3. Software optimization improves system performance
4. Proper cleaning prevents overheating