Looking for solutions to the troubleshooting exercises in the 9th class Computer Science new syllabus? Get detailed answers with easy explanations, step-by-step solutions, and examples to help you understand troubleshooting concepts better.
1. What is the first step in the systematic process of troubleshooting?
Statement: What is the first step in the systematic process of troubleshooting?
Options:
A) Establish a Theory of Probable Cause
B) Implement the Solution
C) Identify Problem
D) Document Findings, Actions, and Outcomes
Correct Answer: C) Identify Problem
Explanation:
Troubleshooting starts with identifying the exact issue before trying to fix anything. This involves gathering information about the problem, asking users about symptoms, and checking error messages.
🔹 Tip & Trick: Always start by diagnosing the problem before jumping to solutions.
2. Why is effective troubleshooting important for maintaining systems?
Statement: Why is effective troubleshooting important for maintaining systems?
Options:
A) It helps save money on repairs
B) It prevents the need for professional help
C) It ensures systems operate smoothly and efficiently
D) It allows for more frequent system updates
Correct Answer: C) It ensures systems operate smoothly and efficiently
Explanation:
Proper troubleshooting helps maintain system stability and prevents unexpected failures, ensuring smooth operation.
🔹 Tip & Trick: Regular troubleshooting prevents downtime and keeps systems efficient.
3. Which step involves coming up with a theory about what might be causing a problem?
Statement: Which step involves coming up with a theory about what might be causing a problem?
Options:
A) Test the Theory to Determine the Cause
B) Establish a Theory of Probable Cause
C) Implement the Solution
D) Verify Full System Functionality
Correct Answer: B) Establish a Theory of Probable Cause
Explanation:
After identifying the problem, the next step is to think of possible reasons for the issue. This step helps in narrowing down potential causes.
🔹 Tip & Trick: Think of multiple possible causes before testing a solution.
4. After implementing a solution, what is the next step in the troubleshooting process?
Statement: After implementing a solution, what is the next step in the troubleshooting process?
Options:
A) Document Findings, Actions, and Outcomes
B) Test the Theory to Determine the Cause
C) Verify Full System Functionality
D) Establish a Plan of Action to Resolve the Problem
Correct Answer: C) Verify Full System Functionality
Explanation:
After applying a fix, it is important to check if the problem is truly resolved and that no new issues have arisen.
🔹 Tip & Trick: Always test the system after troubleshooting to ensure everything works correctly.
5. Which of the following is an example of identifying a problem in troubleshooting?
Statement: Which of the following is an example of identifying a problem in troubleshooting?
Options:
A) Testing a laptop battery by plugging in the power cord
B) Coming up with a plan to replace a laptop battery
C) Noticing that a laptop does not turn on when the power button is pressed
D) Writing down that a laptop battery was replaced
Correct Answer: C) Noticing that a laptop does not turn on when the power button is pressed
Explanation:
Identifying a problem means observing symptoms and recognizing that something is wrong. In this case, noticing that the laptop doesn’t turn on is identifying the problem.
🔹 Tip & Trick: Observation is key in troubleshooting—look for symptoms first!
6. Why is documenting findings, actions, and outcomes important in troubleshooting?
Statement: Why is documenting findings, actions, and outcomes important in troubleshooting?
Options:
A) It helps solve problems faster
B) It provides a record for future reference
C) It allows for more efficient testing
D) It ensures that the system is configured correctly
Correct Answer: B) It provides a record for future reference
Explanation:
Documenting troubleshooting steps ensures that if the problem happens again, there is a record of what was done to fix it. This saves time and effort in the future.
🔹 Tip & Trick: Always keep records of troubleshooting steps for easier fixes in the future!
7. What is the purpose of establishing a plan of action in troubleshooting?
Statement: What is the purpose of establishing a plan of action in troubleshooting?
Options:
A) To identify the problem
B) To verify full system functionality
C) To determine the cause of the problem
D) To decide on the steps needed to resolve the issue
Correct Answer:
✅ D) To decide on the steps needed to resolve the issue
Explanation:
After identifying the problem and its possible causes, the next step is to plan how to fix it. This ensures an organized and effective approach to problem-solving.
🔹 Tip & Trick: Always create a step-by-step plan before applying any fix to avoid mistakes.
Keywords: troubleshooting, plan of action, problem-solving, system repair
8. Why is troubleshooting important in computing systems?
Statement: Why is troubleshooting important in computing systems?
Options:
A) It ensures hardware components are always up to date
B) It prevents the need for data backups
C) It helps keep systems running smoothly and securely
D) It eliminates the need for software updates
Correct Answer:
✅ C) It helps keep systems running smoothly and securely
Explanation:
Regular troubleshooting prevents system failures, security issues, and performance problems, ensuring that everything operates efficiently.
🔹 Tip & Trick: Proper troubleshooting saves time and money by preventing major system failures.
Keywords: troubleshooting, system security, maintenance, smooth operation
9. What does troubleshooting help prevent by quickly identifying and resolving issues?
Statement: What does troubleshooting help prevent by quickly identifying and resolving issues?
Options:
A) The need for professional help
B) The need for software updates
C) Downtime and lost productivity
D) The need for regular maintenance
Correct Answer:
✅ C) Downtime and lost productivity
Explanation:
When issues are identified and fixed quickly, systems remain functional, reducing downtime and ensuring productivity.
🔹 Tip & Trick: Faster troubleshooting reduces losses and keeps work running smoothly.
Keywords: downtime, lost productivity, troubleshooting, quick fixes
10. Which of the following is an example of ensuring data integrity through troubleshooting?
Statement: Which of the following is an example of ensuring data integrity through troubleshooting?
Options:
A) Identifying a software bug that causes incorrect database results
B) Replacing a faulty printer
C) Using a cooling pad to prevent laptop overheating
D) Updating the operating system regularly
Correct Answer:
✅ A) Identifying a software bug that causes incorrect database results
Explanation:
Ensuring data integrity means making sure information remains accurate and reliable. Fixing software bugs prevents data corruption and ensures correctness.
🔹 Tip & Trick: Always double-check data accuracy after troubleshooting software issues.
Keywords: data integrity, software bug, database, accuracy, troubleshooting
Short Question Answers (Easy and Simple for Class 9 Students)
1. What is the first step in the systematic process of troubleshooting, and why is it important?
✅ Answer: The first step in troubleshooting is identifying the problem. This is important because without knowing what is wrong, it is impossible to fix the issue.
🔹 Example: If a computer is not turning on, we first check whether the power cable is connected properly before moving to complex solutions.
Keywords: troubleshooting, identifying problems, first step
2. After identifying a problem, what is the next step in troubleshooting, and how does it help in resolving the issue?
✅ Answer: After identifying a problem, the next step is to establish a theory of probable cause. This means guessing possible reasons why the issue is happening.
🔹 Example: If a computer is overheating, the possible cause could be dust blocking the cooling fan.
🔹 How it helps: It narrows down possible solutions, making troubleshooting faster and more effective.
Keywords: problem identification, troubleshooting process, probable cause
3. Describe the importance of testing a theory during the troubleshooting process. Provide an example.
✅ Answer: Testing a theory means checking if the guessed cause of the problem is correct before applying a solution. It helps in avoiding unnecessary changes and ensures the real problem is fixed.
🔹 Example: If a phone is not charging, we test different chargers to see if the problem is with the charger or the phone’s charging port.
Keywords: testing theories, troubleshooting, verifying causes
4. Explain what the “Implement the Solution” step entails in troubleshooting.
✅ Answer: The “Implement the Solution” step means applying the fix that was chosen to solve the problem.
🔹 Example: If a printer is not working and the issue is identified as an empty ink cartridge, the solution would be to replace the cartridge.
🔹 Why it’s important: This step actually resolves the problem and restores system functionality.
Keywords: implement solution, troubleshooting, fixing problems
5. Why is it necessary to verify full system functionality after implementing a solution?
✅ Answer: After fixing a problem, it is important to check if the entire system is working properly to ensure that the issue is completely resolved and nothing else is affected.
🔹 Example: If a computer had a virus and we removed it, we must check if all files and programs are still working correctly.
🔹 Why it’s important:
- It confirms that the solution worked.
- It prevents new issues from appearing.
- It ensures the system is fully operational.
Keywords: verify functionality, troubleshooting, system check, problem-solving
Long Question Answers (Easy & Well-Explained)
1. Discuss the importance of troubleshooting in maintaining the smooth operation of systems, especially computing systems.
✅ Answer:
Troubleshooting is an essential process in fixing problems in computers and other systems. It helps maintain smooth operations by identifying and resolving issues before they cause major failures.
🔹 Why Troubleshooting is Important:
- Prevents System Failures – Regular troubleshooting detects small issues before they turn into big problems.
- Saves Time & Money – Fixing problems early reduces repair costs and prevents work delays.
- Ensures Security – Identifying security threats protects important data.
- Improves Performance – Fixing software bugs and errors makes the system run faster.
🔹 Example: If a laptop is slow, troubleshooting can help find out if the problem is low storage, overheating, or a virus.
Keywords: troubleshooting, system maintenance, performance, security, efficiency
2. Explain the systematic process of troubleshooting. Describe each step in detail.
✅ Answer:
The troubleshooting process involves logical steps to find and fix problems.
🔹 Steps of Troubleshooting:
- Identify the Problem – Observe symptoms and ask questions to understand the issue.
- Establish a Theory of Probable Cause – Guess the possible reasons for the problem.
- Test the Theory – Check if the guessed cause is correct by performing tests.
- Establish a Plan of Action – Decide on steps to fix the issue.
- Implement the Solution – Apply the fix to solve the problem.
- Verify Full System Functionality – Check if everything is working properly.
- Document Findings, Actions, and Outcomes – Write down what was done to fix the issue for future reference.
🔹 Example: If Wi-Fi is not working, the steps would be:
- Check if the router is on (Identify Problem)
- Check if cables are loose (Establish Theory)
- Test with another device (Test Theory)
- Restart router (Plan of Action)
- Restart and check if Wi-Fi works (Implement Solution)
- Test speed on different devices (Verify Functionality)
- Note the steps for future reference (Document Findings)
Keywords: troubleshooting process, problem-solving, fixing issues, Wi-Fi, computing
3. Case Study: Troubleshooting a Printer That is Not Printing
✅ Answer:
🔹 Step 1: Identify the Problem
- The printer is not printing documents.
🔹 Step 2: Establish a Theory of Probable Cause
- Possible reasons:
- Printer is not connected to the computer.
- Printer is out of ink or paper.
- Printer drivers are not installed.
🔹 Step 3: Test the Theory
- Check if the printer is turned on and properly connected.
- Print a test page.
- Open printer settings to check for errors.
🔹 Step 4: Establish a Plan of Action
- If the printer is not connected, reconnect it.
- If it is out of ink/paper, refill it.
- If drivers are missing, install them.
🔹 Step 5: Implement the Solution
- Apply the selected fix.
🔹 Step 6: Verify Full Functionality
- Print a sample document to check if the issue is resolved.
🔹 Step 7: Document the Findings
- Note down the problem and solution for future reference.
Keywords: printer troubleshooting, connectivity issues, drivers, printing errors
4. Importance of Documenting Findings, Actions, and Outcomes in Troubleshooting
✅ Answer:
Documentation means writing down the steps taken during troubleshooting.
🔹 Why It’s Important:
- Helps in Future Fixes – If the same issue happens again, you can refer to past solutions.
- Saves Time – No need to start from scratch when the problem occurs again.
- Useful for Others – Other people can use the documentation to solve similar issues.
- Creates a Record – Helps in tracking system performance.
🔹 Example:
If a school computer stops working, and the technician documents the fix, next time another teacher can follow the same steps.
Keywords: documentation, troubleshooting records, system maintenance, time-saving
5. How Troubleshooting Prevents Downtime, Ensures Data Integrity & Improves Security
✅ Answer:
Troubleshooting is essential in computing to keep systems efficient, safe, and functional.
🔹 How Troubleshooting Helps:
- Prevents Downtime – Fixing errors quickly keeps businesses, schools, and offices running smoothly.
- Ensures Data Integrity – Identifies and fixes data corruption issues.
- Improves Security – Detects and removes malware, viruses, and cyber threats.
🔹 Example: If a bank’s server crashes, troubleshooting helps restore services quickly to avoid customer issues.
Keywords: troubleshooting, downtime prevention, data protection, cybersecurity
6. Software Troubleshooting Strategies
✅ Answer:
🔹 Common Software Issues & Fixes:
- Application Freezing: Restart the app or update the software.
- Unresponsive Peripherals: Reconnect devices, check drivers, or restart the system.
🔹 Example: If Microsoft Word is not responding, restarting it or reinstalling the software can fix the problem.
Keywords: software troubleshooting, app freezing, device issues
7. Recognizing Hardware Failures (RAM & Hard Drive Issues)
✅ Answer:
🔹 Signs of RAM Failure:
- Computer crashes frequently.
- Blue screen errors.
🔹 Signs of Hard Drive Failure:
- Files disappearing or getting corrupted.
- Computer taking too long to boot.
🔹 Fixes:
- For RAM Issues: Replace faulty RAM.
- For Hard Drive Issues: Backup data and replace the hard drive.
Keywords: RAM failure, hard drive issues, hardware troubleshooting
8. Importance of Software Maintenance & Security
✅ Answer:
Regular software maintenance helps fix bugs, improve performance, and protect against security threats.
🔹 Security Measures:
- Keep software updated to fix vulnerabilities.
- Use antivirus software to protect against malware.
- Avoid downloading from untrusted sources.
Keywords: software updates, cybersecurity, maintenance
9. Identifying & Removing Malware + Applying OS Updates
✅ Answer:
🔹 Identifying Malware:
- Slow performance, pop-ups, unknown apps.
🔹 Removing Malware:
- Use antivirus software to scan and remove threats.
🔹 Applying OS Updates:
- Updates fix security holes and improve performance.
Keywords: malware removal, OS updates, antivirus
10. Data Backup Methods
✅ Answer:
🔹 Backup Options:
- External Storage: USB, external hard drives.
- Cloud Storage: Google Drive, OneDrive.
🔹 Why Backup is Important:
- Protects against data loss.
- Ensures recovery in case of hardware failure.
Keywords: data backup, cloud storage, external drives
